Refunds Policy
Last updated 8 July 2026
A tip on FindomLink buys a digital thank-you content item that is supplied immediately. Tips are final sale and non-refundable once placed. This policy explains the only circumstances in which we correct a charge, and how chargebacks are handled.
1. Tips are final
Each tip is the purchase of a digital content item that is supplied immediately and expires after delivery. Tips are final sale and non-refundable once placed. The platform does not offer refunds for change of mind or dissatisfaction. If something looks wrong with a charge, contact support first so we can review it quickly.
2. The only corrections we make
We correct a charge in two situations only. Every request is reviewed manually, case by case, at the platform's discretion; there is no automatic or self-serve refund flow.
- Genuine duplicate or erroneous charge. You were charged twice for the same tip, or the amount taken does not match the amount you confirmed at checkout. Contact support with the date and amount and we will review the charge.
- Confirmed unauthorised transaction. The card used for a tip was not yours and was used without your permission. Tell us as soon as you can and tell your card issuer. If the unauthorised use is confirmed we will correct the charge, and we will work with our acquirer to investigate.
Where a charge is corrected, the processing fee may or may not be returned depending on the situation and on our payment provider's rules. We will tell you which applies. Nothing in this policy affects any statutory rights that cannot be excluded under applicable law.
3. Chargebacks
If you ask your card issuer to reverse a tip, that chargeback is handled through our acquiring bank (the acquirer). We ask you to contact us first — many cases are resolved faster, and with less impact on the creator, when we look at them directly.
Chargebacks are reviewed with the acquirer and the evidence available to us, including the checkout confirmation and the delivery record. A chargeback raised in bad faith, repeated chargebacks from the same card, or chargebacks alongside a pattern of card abuse can lead to the card being blocked from sending future tips, and to the supporter account being restricted. Where we suspect fraud we work with the acquirer and, where required, with law enforcement.
4. How to contact us
Questions about a charge should go to support@findomlink.com. Include the date of the tip, the amount, the creator's handle if you remember it, and a short description of what went wrong. The card statement reference is “CG APPS”.
Card statements show CG APPS, not FindomLink, so check for that line if you are looking back through statements.
5. Response time
We aim to reply within two working days. Cases involving a suspected unauthorised transaction or a duplicate charge are prioritised. Where a correction is approved it can take up to ten working days to reach your card depending on the issuer.
6. Creators and refunds
Where a tip is refunded after a creator's balance has been credited, the refunded amount is reversed from that balance. If the balance has already been paid out, we recover the amount from the next payout. Creators agree to this when they accept the Terms.
Contact
Questions about this policy can go to support@findomlink.com.